Photo and Image Copyrights
All photographs and images on this site are copyright protected and are owned by one or more of the following:
- The Joffrey Ballet
- Herbert Migdoll
- Sasha Fornari
- Barbara Levy Kipper
- Tom Nowak
- Jack Mitchell
- Dan Rest - Event Photos
Use of any image shown within this site or any Joffrey Ballet site may not be used without written permission of its owner and is expressly forbidden.
Effective as of: October 6, 2003
The Joffrey.org Web site (the "Site") is maintained by the The Joffrey Ballet ("the Joffrey," "us," "we," or "our"). Our data collection and use policies with respect to the Site are explained in this statement (the "Policy"). Please read the Policy carefully. By using this Site, you are accepting and agreeing to comply with the terms of the Policy. The Joffrey reserves the right to change or update the Policy at any time, and any changes or updates will be posted here.
Information We Collect and How We Use It
You are in control of the personally identifiable information available to us on the internet. This Site does not automatically collect personally identifiable information. We only collect and store personally identifiable information if you elect to provide it to us. For example, we receive your personally identifiable information when you make purchases or donations on the Site, or if you request information from the Site about the Joffrey. Types of personally identifiable information we might ask you to provide include, but are not limited to, to the following:
- Zip/postal code
- E-mail address
- Credit card number and expiration date
Like most websites that you visit, in addition to receiving information about you that you provide, this Site automatically collects certain information regarding your visit through the use of "cookies". Cookies are pieces of information that are stored by your web browser on your computer's hard drive for record-keeping purposes. Cookies allow websites to remember information that will make your use of the website easier and more convenient. Thus, the Joffrey automatically collects and stores the following information about your visit:
- service provider from which you access the internet
- domain name from which you access the internet
- date and time you visit the Site
- pages you visit
- internet address of the website from which you linked directly to this Site
If you do not want to receive a cookie, or if you want your browser to notify you when you receive a cookie, you may set your browser's options accordingly. Simply click on the "Help" section of your browser to learn how to change your cookie preferences. Note that if you disable all cookies, you may not be able to use all features of this Site.
Use of Information
We use the information we collect for various purposes, including, but not limited to, the following:
- to complete your purchase and donation transactions
- to provide the services and information you request
- to send you information and offerings by mail
- to notify you of events you might be interested in
The Joffrey may employ other companies to perform a variety of functions, such as fulfilling orders, assisting with promotions, providing technical services for the Site, delivering packages, sending regular and electronic mail, removing repetitive information from customer lists, analyzing data, and/or providing marketing assistance and customer service. These companies may use your personal information only for the purpose of performing the functions for which the Joffrey engages them, and may not use such information for any other purpose.
In addition, the Joffrey may disclose your personally identifiable information as needed to comply with any law, regulation, or legal request; to protect the rights, property, safety, or integrity of the Joffrey, our customers and visitors to our website, or others; and/or to cooperate in any law enforcement investigation.
The Joffrey does not sell, transfer, or disclose your personally identifiable information to third parties outside the the Joffrey family. The Joffrey may share your personally identifiable information with its subsidiaries or affiliates, which use will comply with this Policy.
Special Note About Children
The Joffrey encourages parents visit the Site with their children. However, no one under the age of 18 years old should submit any personal information to this Site, whether to make a purchase or for any other reason.
Updating Personally Identifiable Information
If you would like to update or correct personally identifiable information you have previously provided to us, please send us an e-mail at subscriptions [at] joffrey [dot] org setting forth your request.
Security of Online Transactions
All credit card transactions conducted through this Site are done with Secure Socket Layering ("SSL"), the standard encryption technology that ensures safe internet transmission of your personally identifiable information.
How to Contact Us
The Joffrey Ballet
10 East Randolph Street
Chicago, Illinois 60610
Click here to contact us
Store return, exchange, refund and gift return
Refunds & Exchanges
ALL RETURNS & EXCHANGES REQUIRE AN RMA NUMBER (Return Merchandise Authorization) before merchandise is returned. Call 312.386.8934 to receive an RMA Number. Exchange or Refund of merchandise will be determined at that time. DO NOT RETURN GOODS WITHOUT CALLING FIRST. RMA numbers will only be issued within 30 days of receiving merchandise. The Joffrey Ballet reserves the right to replace merchandise with equal or comparable value or to make a monetary refund.
The customer is responsible for all return freight charges, including duty and tax if applicable. For your protection, we suggest all returns or exchanges be sent through a traceable carrier. Refunds can only be issued against the credit card used on the original order. Special purchase items may have refund restrictions.
YOU MUST INCLUDE THE RMA NUMBER IN OR ON THE RETURNED PACKAGE.
Please allow two to four weeks for your return, exchange or refund to be processed depending on return time. If your refund does not appear on your statement within four to six weeks, please contact us.
Damaged or defective I tem, item not-received, received wrong item:
If your order was incomplete, damaged, defective or never received, you must contact us immediately at 312.386.8934 during normal business hours. Any defective item or incorrect shipment will be replaced at no shipping charge to you.
If you received a gift and do not have a packing slip or order number, please include the name and address of the person who sent you the gift. This information will assist us in locating your order and expedite your request. If you wish to return a product that was received as a gift, the refund will go to the credit card used to purchase it. No exceptions.
Like the site?
We partnered with Chicago digital firm Mightybytes to bring this site to life. Mightybytes is a creative digital media and marketing company that specializes in design and development work for the arts, education and non-profit sectors.